A lot of e-commerce sellers choose to drop-ship from AliExpress this holiday season, because it’s easy and money saving, but not all of them know the challenges they are facing. As mentioned in the article Five Problems e-Commerce Sellers May Encounter When Drop-shipping from Chinese Suppliers, e-commerce business owners may find themselves suffering from some unanticipated problems if they didn’t do it right.
No branding. Holiday sale is a good time to establish online brands by adding leaflets, custom packing, sending gifts, etc. But all of them will be very difficult if it’s the supplier who does the packing and shipping.
Shipping delay. This is the headache for a lot of drop-shippers, since the shipping methods the suppliers provided are very limited, and holiday seasons are the traditional global logistics busy time, shipping delays are very common.
No quality control. Sometimes the samples are good, but the buyers still receive bad products. It’s better to have every batch of products inspected one by one.
Packing error. The drop-ship suppliers have to deal a lot of orders everyday, they don’t have enough time and energy to pay attentions to the packing.
Wrong inventory. The inventory info won’t be entirely accurate because there are other sellers are selling the supplier’s products. This will cause sale opportunity loses and high order close rate in holiday seasons.
How to avoid these problems? There are some Dos and Don’ts when drop-shipping from AliExpress.
Attach importance to communication with suppliers, don’t take the language barrier lightly.
Many foreigners who run China related e-commerce business have found the power of cultural and language differences soon after they start. The language and culture barriers cause misunderstandings and information omissions. The e-commerce sellers have to tell the supplier their EXACT needs, show the suppliers how much they CARE the business. AliExpress drop-shipping suppliers process a lot of orders everyday, they will handle the orders poorly if the business owner acts like he/she don’t care enough. It’s essential to confirm every detail repeatedly. Sounds a lot of work? Yes, especially for the e-commerce starters who can’t afford to be distracted from holiday promotion. ChinaDivision helps customers to communicate with Chinese suppliers, the sales managers who are proficient in English can help their clients talk to the supplier in Chinese and communicate the clients’ needs to them. This will be a game-changer during the busy holiday season.
Cooperate with a third-party, don’t let the supplier do all the work.
It’s sad to say that AliExpress is famous for counterfeits as well as its low prices, if it’s the supplier who does all the things, they will know that the whole process, including products selection, packaging, marketing,etc, is commercially viable, they will copy it without hesitation. Cooperating with a third-party like ChinaDivision can protect your design or idea from being copied. More than that, you will need quality control in the busy holiday season. Maybe samples are good, but it doesn’t mean all the products are good. Other than quality control, repacking is essential as well. ChinaDivision brand upgrading services including repacking, custom packing and kitting/assembly will solve the no branding problem when drop-shipping, it helps e-commerce business owners establishing a brand and expanding the margin during holiday sale.
Make the shipping flexible, don’t choose the shipping method without tracking.
Having a plan B is important in holiday seasons, once a shipping method starts to delay or lose parcels, change to another one. Since 2011, ChinaDivision has been partnering with world-leading express carriers like UPS, DHL,EMS,etc, and international postal services like Netherlands Post, China Post, USPS, Swiss Post, Royal Mail, Belgium Post, etc. Customers can get very economical and flexible shipping solutions based on their needs. When it comes to holiday sale order fulfillment, other than price and speed, order tracking is an important indicator when choosing shipping methods. Some of the shipping methods such as China Post don’t provide tracking. Try not to use them despite the low price. Although the shipping time is several days longer during holiday seasons, the consumers will feel very different with their packages tracking in real time, 10–15 days will feel like a much longer time if the buyer can’t get to know where the package is. Needless to say the parcel loss rate is higher in no tracking shipping methods.