5 Challenges of Order Fulfillment in Global E-commerce

As an e-commerce starter, whether fulfilling the orders in-house or leaving everything to the drop-ship suppliers, when it comes to global shipping, everything will be more complicated. Except for language barriers, running global e-commerce business can come across some other obstacles, especially in order fulfillment aspect. Some of the global e-commerce newbies may find themselves facing these challenges.

5 Challenges of Order Fulfillment in Global E-commerce

Shipping delay

Global shipping involves long transportation distance and many links, delays are inevitable to some extent. What online store owners need to do is to control it within the acceptable range and be prepared. One of the effective ways is to get alternate shipping methods and make your shipping solution flexible. When one shipping line delays a lot, change to another one. Although some drop-ship suppliers can provide affordable and fast shipping methods, most of them won’t provide multiple shipping options (which are essential in peak seasons ), if an e-commerce business owner is not satisfied with the express company the supplier cooperates with, he/she can only choose to live with the fact or change another supplier. With ChinaDivision’s help, this will not happen. An e-commerce business owner can adjust the shipping solution according to season and delay, no need to stuck with the poor shipping service and suffer from delays.

 

Inventory management

Poor inventory management will cause very bad shopping experiences, the online store may keep receiving bad feedback because consumers receive the wrong products, the displayed inventory info is inaccurate or the delivery is overdue. Inventory management requires labor, experiences and professional software, none of them is something an e-commerce starters can afford. The problem of inventory management confusion is particularly pronounced when an online store’s products are from multiple suppliers. In this case, some of the store owners start to seek help from third-party fulfillment companies. A full-service order fulfillment company like ChinaDivision works as the store owners’ fulfillment center in China. Multiple suppliers send products to ChinaDivision warehouse in Shenzhen, China, ChinaDivision receives, unpacks and inspects the products, sticks bar code on them, puts them on shelves and scan them into the fulfillment system. The whole process is tech-oriented and repeatedly checked.

 

Packing

In the long distance transportation of global shipping, the only thing the product can rely on is its packing. Packing affects the consumer satisfaction directly. Imagine how upset the consumer will be after opening a long-anticipated box and see damaged or wrong products. Avoiding packing errors and transport damage needs professional SKU management system and multiple check, the two things a lot of drop-ship suppliers can’t provide. With multiple years of experiences in packing products in different shapes and characteristics, ChinaDivision provides packing service which provides sufficient support as much as possible without increasing too much shipping cost.

 

Order status tracking

Many online store owners have had the experience of constantly receiving emails consumers ask where their parcel is. No one wants to wait packages blindly. Good order tracking tools help to improve user experience and solve problems in time. Manually sending tracking code will inevitably go wrong, so the best way is to automatically synchronize the tracking numbers and send them directly to the buyers as soon as the package is sent. ChinaDivision has developed fulfillment software for Shopify, WooCommerce, BigCommerce, OpenCart, eBay and Magento, after installing the software, the store owner can not only sync tracking numbers with one click, but also send them to the buyers respectively.

 

Customs affairs

Because of the different import and export regulations of different countries, duty standards and custom clearance requirements are also different. It may be very confusing for global e-commerce starters. Since ChinaDivision is a full-service order fulfillment company, customs clearance and other related services are provided. The professional custom clearance service will not only help the store owner to avoid some taxes reasonably, but also to communicate and coordinate between the e-commerce business owner and the customs office when problems occur.

Why Adding An Extra Link Between Drop-ship Suppliers and Consumers

Drop-shipping is a convenient way to start an e-commerce business. Take sourcing from China as an example, with the platform like Aliexpress and Shopify app like Oberlo, every one can open an online store with the product images and descriptions provided by the drop-ship suppliers. No inventory, no start-up capital, no need to buy before making sales. Sounds like a good idea. But some of the online store owners would rather spend extra money on hiring a third-party fulfillment company to add an extra link between drop-ship supplier and consumers. Why?

Because China based third-party order fulfillment companies, such as ChinaDivision, can provide more customer-oriented services.

Why Adding An Extra Link Between Drop-ship Suppliers and Consumers

Better quality control.

Third-party order fulfillment companies receive products from drop-ship suppliers, inspect them and send them directly to the buyers. The online store owners can choose to buy the products from suppliers in bulk to enjoy wholesale price, or only buy 1-2 pieces after someone placing orders. This extra process ensures that every piece of product consumer receive is equally in good quality. By adding this inspection link, none of the frequently occurring problems when using drop-shipping will happen, such as consumers receive products that do not match the picture, or the actual products are much worse than the samples. ChinaDivision will do the quality control for you.

 

Extra services, no minimum order quantity requirement.

The existence of MOQ(Minimum Order Quantity) is to ensure that the drop-ship supplier can obtain sufficient profits after providing certain services. Since the main purpose of the drop-ship suppliers is selling products, a lot of full-service drop-ship suppliers require a high MOQ, which can be frustrating for e-commerce newbies. This is the circumstance that you need a third-party fulfillment company. By cooperating with ChinaDivision, the online store owners don’t have to look for the suppliers who not only sell good products but also be good at fulfilling the orders, they can just let the supplier send the products to ChinaDivision warehouse, ChinaDivision will take care of the rest.

 

Only takes a few more time.

Some of the online store owners may worry that adding the extra link will increase order processing time. In fact, relaying on the very effective China domestic shipping and optimized fulfillment operation, ChinaDivision can make sure that the orders can be done processing within a very short period. It will take 1-3 days for the goods to arrive ChinaDivision warehouse. ChinaDivision can send them out after 24 hours. So if the online store owner chooses to stock some products in ChinaDivision warehouse in advance, the consumer will see that the product is shipped out on the next day he/she placed the orders. It’s almost no different from drop-shipping.

 

Custom clearance service and expertise are provided.

This is particularly necessary for e-commerce newbies who source products from China. The customs issues such as duty repayment or seized packages will lead to shipping delay, product loss and seriously effect the consumer’s shopping experiences. With the multiple years of global shipping experiences, ChinaDivision provides hassle-free custom clearance service and expertise for e-commerce newbies. We will try to avoid taxes for customers in reasonable ways, and always be willing to communicate and coordinate between the customer and the customs office when something happens during the clearance.

CNstorm Awarded the ISO 9001:2015 Quality Management System Certificate

Shenzhen CNstorm E-commerce Co., Ltd, the brand owner of ChinaDivision.com, passed the ISO 9001 certificate last month. The certification authority SIRA Certification Service officially announced that CNstorm, as an e-commerce service provider, meets all quality system management requirements under ISO 9001:2015, and issued the quality authentication certificate to CNstorm.

 

ISO 9001

 

The ISO quality certificate is applicable to all of the ChinaDivision and CNstorm teams. Being a  leading order fulfillment service provider in China, ChinaDivision always pays a lot of attentions to quality management, especially in the aspect of controlling the logistics team’s error rate and assessing the tech team’s development capability.

 

ChinaDivision logistics team works on the front line of ChinaDivision order fulfillment service, whose work quality directly affects the ChinaDivision service quality and the customers’ brand images. Although involves a lot of complex manual operation and inventory management, the work of the logistics department has remained low error rate for many years, including in the peak seasons. “ChinaDivision treats our business as their own. They have, from day one, gone the extra mile to make sure we get the most cost-effective solution. We highly recommend partnering with them”, said one of the ChinaDivision customers.

 

ChinaDivision tech team is an important link of ChinaDivision tech-oriented service. In order to streamline the customers’ fulfillment processes and automate the data transmission, the tech team has developed fulfillment apps/extensions for Shopify, BigCommerce, eBay, Magento, WordPress/WooCommerce and OpenCart. More than that, the tech team is constantly optimizing the ChinaDivision warehouse management system to simplify the operations including SKU management, inventory update and product picking and checking. The easy-to-use warehouse management system makes a big contribution to the efficient work of the logistics team, and the smoothly running fulfillment apps/extensions are widely praised by customers.

 

Although the objective of ISO 9001 certification was achieved, ChinaDivision will continue to pursue a better service for e-commerce business owners all around the world. Welcome to cooperate with us and succeed together.

Custom Packaging Fulfillment Service, Extra Protection & Extra Branding

Packaging matters a lot for an e-commerce business. Unlike physical stores which can impress the consumers with the service and environment, an online store can only delight the customers by developing a user-friendly website and using well-designed packages, the latter is the first thing consumers will see after anxious waiting. Good packages not only provide extra protection for the products, but also help to establish an e-commerce brand. In this case, as the full-service order fulfillment service provider, ChinaDivision provides custom packaging fulfillment service for world-wide customers. By cooperating with China local qualified package suppliers, ChinaDivision has developed exclusive custom packaging solutions for quite different types of products, including the fragile product, irregularly shaped products and merge packed products.

Custom Packaging Fulfillment Service

 

Custom box and filler, extra protection for the products.

Unlike Amazon FBA who only uses standard sized boxes, ChinaDivision not only owns a varies of packing materials with all sizes, but also accepts any kind of custom packaging requirements. ChinaDivision custom packaging fulfillment service is dedicated to provide the most suitable package for every unit of product. In order to maximally prevent the products from shaking and bumping in long distance transport, the outer packages and filler are highly-customized.

For example, there is a ChinaDivision customer who sells electric hair brush, although the brushes are very quality, they still get negative feedback because the outer boxes corners were frequently knocked flat. In order to not let the packaging damage affects the shopping experience, ChinaDivision developed a packaging solution for them, wrapping the boxes’ corners with customized shaped expanded polystyrene. This packaging solution not only improves their customer satisfaction, but also adds very little actual weight and volume weight on each package.

 

Custom package design service helps you to establish an e-commerce brand.

As was mentioned in the article Branding Tips for Sourcing from Alibaba, well-designed product package plays an important role in branding since it’s the first thing a buyer lays his/her eyes on after receiving the online purchased products. Custom designed packaging is not just about printing logos on the outer box, there are more things can be done. ChinaDivision brand upgrading service is a comprehensive service to help the customers to establish an e-commerce brand and draw a good brand image, custom package design service is one of the most important service items in it.

ChinaDivision custom package design service can be divided into two parts, design and pack. The customer can choose to design the packages in house, or commission ChinaDivision to do the work, ChinaDivision will provide several design drafts and modify to satisfaction. After determining the package designs, ChinaDivision will have them manufactured and sent to the ChinaDivision warehouse directly. Then after someone placing orders, the warehouse staff will pack the products as the customers’ requirements and ship them out.

 

With the help of the protective and branding-friendly packaging solutions provided by ChinaDivision, the e-commerce business owners can improve their stores’ shopping experiences and establish a successful e-business brand with less hassles and logistics budget.

ChinaDivision Domestic Fulfillment Service Helps You Ship from China to China

According to a recent report, China remains the largest e-commerce trading market, the value of China’s e-commerce market accounted for 39.2 percent of the global market as of the end of 2016. It means for world-wide e-commerce business owners, both sourcing products from China and selling to China are good ways to make money. In order to help the customers to seize the opportunity and expand their business, ChinaDivision launched the domestic fulfillment service, which includes China local warehousing, China domestic shipping (from China to China) and multiple highly customized value-added services.

Editable template of detailed map of China, isolated on white
Editable template of detailed map of China, isolated on white

From China to China

With the help of China domestic fulfillment service, e-commerce business owners can source products from China and sell them to Chinese consumers. Unlike the drop-ship suppliers, ChinaDivision provides goods inspection, warehousing and inventory management services, which ensures that the recurring problems such as high error rate, unprofessional packing, incorrect inventory, inappropriate custom clearance when using drop-ship will not happen.

 

Multiple value-added services

Another problem the e-commerce seller may come cross is, they may find it difficult to get customer oriented value-added services from Chinese suppliers, since the point of drop-shipping is “no inventory, ship directly to the buyers”, which is starter friendly, not branding friendly. The value-added services included in the domestic fulfillment ensures that the customers can run a variety of branding campaigns, they can customize packages, put multiple products in one box, send promotional items, mark the brand name on the shipping labels, etc. All of them will help the e-commerce business owners to establish a brand, because instead of receiving an item with no logo (or worse, the manufacturer’s logo), the consumers will be impressed by the well-designed packages and thoughtful promotional items.

 

Fast

One of the reasons why e-commerce in China can be so developed is that China domestic shipping is very high speed. Chinese consumers have been accustomed to receiving packages in three days after online purchase, even the buyers in remote areas can expect to receive packages within a week. Fast domestic shipping, experienced manual operation and effective inventory management make the China domestic fulfillment service very time-saving. If the customer already stock the products in ChinaDivision warehouse, once a buyer place an order in his/her store, the products can be processed in 24 hours and only take 1-3 more days to deliver.

 

Help to deal with exchange & refund

For the online store owners who sell clothes or accessories, it is a headache to update inventory every time buyers request to change the color or the size. Being an one-stop order fulfillment service, China domestic fulfillment service includes helping customers to deal with exchange & refund requirements and update the inventory in the real time. This makes it possible for online store owners to improve the store’s shopping experience with less hassles. More than that, ChinaDivision also helps the sellers to return or change goods to suppliers. Once some damages or quantity errors are found during goods inspection, ChinaDivision will inform the customer and help to contact the supplier to arrange the replacement of goods.

Five Problems e-Commerce Sellers May Encounter When Drop-shipping from Chinese Suppliers

Sourcing products from Alibaba and selling them on eBay, Amazon or other shopping websites is a proven e-commerce business model which brings considerable profits. Being e-commerce starters, a lot of online store owners choose to drop-ship from China directly. It sounds a convenient and money saving way to start an e-commerce business, but the business owner may find themselves suffering from different kinds of unanticipated problems.

dropshipping

Unhappy consumers. Some consumers don’t like the ship from China products, or products with Chinese letters written on the packages/shipping labels. They presume that the products made in China or ship from China must be in poor quality, which is a sad thing to say for a Chinese. On the other hand, even for the consumers who have no bias against Chinese products, the fact that an online store uses drop-shipping may generate a low level impression and make the consumers place less trust in the store.

An e-commerce brand has to show its capabilities and expertness to the customers, no matter it’s been established for a long time or not. With limited time and labor, the e-commerce owners can outsource this part of job to ChinaDivision, if he/she decides to not let the customers know that their products are made in China, ship from China or drop-shipped. ChinaDivision can provide the professional packing and special shipping methods that will not show any sign of shipping from China.

 

Unprofessional packing. Drop-shipping the products with complicated SKU(such as clothes and accessories) can be tricky, since the suppliers in China are in responsible for picking, packing and shipping to the consumers, once they made mistakes or being unprofessional, the consumer will receive the wrong products. Some online sellers who drop-ship even give up selling these products just to prevent the possible unprofessional packing and high mistake rate.

The drop-ship suppliers in China have to deal a lot of orders every day, but their main task is still to sell their products, drop-shipping is just their supporting service. The e-commerce business owner who has concerns about the drop-ship suppliers’ expertise in packing and shipping can try to seek help from ChinaDivision, as a dedicated order fulfillment company in China, ChinaDivision can do the same job more professional.

 

No branding. Brand building is a long process, it needs persistent and detail oriented work. The online sellers may find it tricky when sourcing products from drop-ship suppliers in China. The consumers may receive products with no logo, or worse, other brand’s logo. Ask the supplier to put the products in customized packages may be easy, but there are more an e-commerce business owner can do. You can see the branding tips by reading this article Branding Tips for Sourcing from Alibaba

 

Poor products quality. Since the store owners don’t have the chance to inspect the products before shipping, the consumers may receive very cheap-looking products. Although the online store owners always order small quantity of samples before listing the products in the store, the products of different batches may have different quality or texture. It is difficult to do the quality control strictly if the seller can’t inspect the products.

If an online store owner has trouble to find a drop-ship supplier he/she can trust enough, he/she can outsource the product inspection to a third-party. ChinaDivision will receive, count and check with the orders before putting the products on shelves, and inspect the products again before shipping them out.

 

Long shipping time. Long shipping time is the problem that the online store owners complain the most, some of them even say that drop-shipping means “takes 30 days to deliver or costs £30 for quick delivery”. This situation has been improved since a lot of drop-ship suppliers on Alibaba start to support ePacket shipping. But what if your supplier only supports the slow shipping methods or you want an even faster one?

ChinaDivision can provide more flexible shipping methods than the drop-ship suppliers, let the supplier send the products to ChinaDivision warehouse in Shenzhen, China, and ChinaDivision will recommend the most suitable shipping method according to the online store owners’ needs.

The Belt and Road Initiative: The Catalyst for A New Era in E-commerce Cooperation Between China and the World

China’s first international Belt and Road Forum is held in Beijing in May 14th-15th, 2017. This summit is considered the largest and highest-level international meeting held in China. As the trading route which clearly has the potential to become the world’s largest platform for regional collaboration, the Belt and Road Initiative (with the full name of The Silk Road Economic Belt and the 21st-century Maritime Silk Road) will further deepen the e-commerce cooperation between China and the world. Because of this initiative, which has been official launched in September 2013, Chinese products have been sold to 54 countries along the route through e-commerce websites, at the same time, Chinese consumers can buy products came from over 50 countries conveniently from the websites such as Tmall and Amazon China.

belt and road

The overseas sales of made in China products will continue to grow.

According to ChinaDivision’s statistics on customer products, the most popular Chinese products in overseas market are mobile phones, digital accessories, auto accessories, sports & outdoor gears, beauty & health appeals, clothing & accessories. Since these made-in-China products are very affordable and quality, and the Belt and Road Initiative played a great role in promoting, from January to April in 2017, there are 7 countries along Belt and Road reached the average year-on-year spending growth of 11 times. The rapidly growing sales attract more e-commerce sellers turned their eyes to Chinese products, sourcing products from China to sell online became a good way of earning money.

ChinaDivision has been providing dedicated order fulfillment service for global e-commerce sellers for years, the customers only need to have the made in China products shipped to ChinaDivision warehouse in Shenzhen, ChinaDivision will take care of the rest. Along with the Chinese suppliers who provide cost-effective products, ChinaDivision is dedicated to makes the global e-commerce easier and succeed together with the customers.

 

More imported products will be sold on Chinese e-commerce websites.

Recent years, the imported products on Chinese e-commerce websites such as Tmall, Taobao, Jingdong and Amazon China (Amazon’s regional website in China) are becoming more and more popular among Chinese consumers. The e-commerce websites have begun to open C2C platforms to let more foreign brands settle in. Take Amazon China as an example, since its shopping region Global Store (designed for Chinese consumers to buy foreign products) started to provide global direct mail in 2014, Chinese consumers have purchased nearly 17 million foreign merchandises. In addition to the Chinese consumers’ enthusiasm for imported products, the Belt and Road Initiative gives a major push to the supply and sales. In the first quarter of 2017, Amazon China’s Global Store sales had risen to 11 times the same period two years ago.

In this condition, ChinaDivision launched the Amazon China fulfillment service to help overseas e-commerce sellers to sell their products on Amazon China Global Store and expand business in China. With the help of the bonded warehouses in Hong Kong, the e-commerce sellers can have their products manufactured in mainland China and still enjoy a higher profit margin brought by the international brand image.

As a result of the catalysis of China’s Belt and Road Initiative, the e-commerce cooperation between China and the other countries is becoming deeper, more and more Chinese products will expand to the world, at the same time, Chinese consumers will be able to purchase overseas products easier. Both of the cases are great opportunities for world-wide e-commerce runners, ChinaDivision is willing to help customers seize the opportunity to succeed together.

ChinaDivision BigCommerce Order Fulfillment App Has Been Launched

In the past few months, ChinaDivision has constantly launched order fulfillment apps/extensions for Shopify, OpenCart, WooCommerce, Magento and eBay, all of them have helped ChinaDivision customers to streamline their e-commerce business and fulfill orders from different stores automatically. We have been receiving a lot of positive feedbacks for the smoothly running order fulfillment integration, now we launch another one, ChinaDivision BigCommerce Fulfillment App.

bigcommerce app

As we know that BigCommerce is a powerful e-commerce platform which has helped a lot of global online retailers to succeed. ChinaDivision order fulfillment app is a full-function tool for e-commerce business owners to sync data between BigCommerce stores and ChinaDivision order fulfillment system.

 

Who needs this app?

 

If you own a BigCommerce store and sell products globally, you need this app.

ChinaDivision BigCommerce order fulfillment app is specially developed for global e-commerce business, instead of spending a lot of money on running multiple warehouses worldwide, the BigCommerce store owners can out-source the order fulfillment to ChinaDivision and still get a seamless e-commerce business, just think of us as your in-house fulfillment team.

 

If you source products from China, you need this app.

ChinaDivision is located in Shenzhen, China, very close to Hong Kong. Relaying on the world’s biggest e-commerce wholesale platform (Alibaba), the super-quick China domestic shipping and the superior location, ChinaDivision are capable to help the BigCommerce store owners ship the cost-effective products out within 24 hours after the orders are placed. More than that, the near-source fulfillment solution provided by ChinaDivision can help the BigCommerce store owners save a lot of logistics fees.

 

If your products have complicated SKUs, you need this app.

Selling products with complicated SKUs, such as clothing, accessories or Phone cases, has particularly high requirements for the fulfillment system. ChinaDivision BigCommerce order fulfillment app can reduce errors by making all the processes automated. Without too many manually data transfer, the tech-oriented order fulfillment ensures that the buyers will always get what they ordered.

 

If you want to fulfill orders from multiple stores, you need this app.

Using a single ChinaDivision account, the BigCommerce store owner can fulfill orders from different stores and manage the inventory centrally. All the ChinaDivision order fulfillment apps/extensions support order number prefix customization, which means the e-commerce business owner can run multiple BigCommerce, Shopify, eBay, Magento, WooCommerce stores in the same time and still fulfill the orders centrally.

 

Why use this app?

 

Relies on the powerful order fulfillment system.

Our BigCommerce order fulfillment app is not only a plug-in, but also one of the parts of ChinaDivision fulfillment system. The effective inventory management, experienced manual operation and one-stop fulfillment service can help the BigCommerce store owners to establish a good brand image and improve the customer satisfaction.

 

One-click sync data.

After installing BigCommerce order fulfillment app, the seller can transfer the new paid orders to ChinaDivision fulfillment system with the help of order sync function, they can choose to do it automatically (once the buyer place the orders, the orders will be synced to the fulfillment system) or manually sync orders by clicking Create Order button once a day. After ChinaDivision processed the orders, the tracking numbers can be synced to the BigCommerce store and sent to the buyers through e-mails as well.

 

Real-time inventory update.

Wrong inventory information can lead to high order close ratio and unhappy consumers, so it’s important to make sure that it’s updated in time. ChinaDivision will subtract or add the corresponding quantity in total inventory once the products are purchased or returned, this can really take the hassles away when there are a lot of products come and go during peak seasons.

 

How to use this app?

 

Step1. Install ChinaDivision BigCommerce Order Fulfillment App.

You can get our BigCommerce order fulfillment app here. Authorize ChinaDivision order fulfillment app to your BigCommerce account, this ensures that ChinaDivision can collect data from your BigCommerce store.

 

Step 2. Define your using preferences of the app.

You can set the order number prefix here to avoid the existence of same order numbers when you fulfill orders from multiple stores.

 

Step 3. Start to sync orders and let ChinaDivision take care of the rest.

 

We will launch order fulfillment apps or extensions for more e-commerce platforms, please stay tuned.

Five Ways to Avoid Competing on Price with Other E-commerce Retailers

Competing on price alone is one of the worst business strategies an e-commerce retailer can come up with, it damages the brand, makes everyone suffer from little profits, and guess what? The cheaper you sell your products, the lower price the consumer will look forward to, its bottomless. Here are some tips for e-bay/Amazon/Shopify or other e-commerce sellers to avoid price war.

Five Ways to Avoid Competing on Price with Other E-commerce Retailer

Find unique product source. Sign the exclusive supply contract with your supplier, cooperate with the independent brand owners, design the products by yourself… Try everything to make sure your product source is unique. If the consumer can’t find any one else sell the same products, they can’t compare prices. This is the most basic method to avoid competing on price.

 

Differentiate your products with powerful brand strategy. If you sell hot-sale products, there are still ways to differentiate your products. The best way is to pay more attention to marketing and branding. For the global e-commerce sellers, it may be tricky to transfer the brand strategies to reality, since both the suppliers and consumers are far away. ChinaDivision brand upgrading service is here to help. Print logos on the boxes, use customize packages, put catalogs in the packages, mark the brand name on the shipping labels… What you need is what we will provide. ChinaDivision also provides gift fulfillment service to help the business owners to send holiday gifts to the customers and VIPs.

 

Choose the dedicated fulfillment solution. If you want to differentiate your products, which is the key to avoid competing on price, DO NOT DROPSHIP. Dropshipping may be the easiest way to get into e-commerce business, that means almost anyone can do it. I guess none of the dedicated e-commerce sellers want to be equaled to the amateurs and copycats just because they also use dropship. The experienced order fulfillment company like ChinaDivision provides dedicated fulfillment service with more advanced service items compare to dropshipping. Thanks to the multiple years of experiences in manual operation optimization, inventory management and global shipping, ChinaDivision can provide the effective and tech-oriented fulfillment service including easy to use user center, multi-platform fulfillment integration and flexible shipping solutions.

 

Pay attention to your service ranking and other metrics on the e-commerce platform. The e-commerce websites like eBay and Amazon use rating system to regulate the sellers, the seller who gets more positive item reviews, less closed orders and lower refund rate will get the better rating. A better seller rating will make your listings rank higher in the website and the consumer will find your products first instead of your competitors’. More than that, people are prefer to buy from a good-rating seller even though the products are more expensive.

 

Provide more than products. Why people still go to the Apple Store when they can buy an iPhone online conveniently? Because the Store provides extra services and better shopping experiences. An online store may have a lack in shopping experience compare to those fancy shopping malls, but there is still room for improvement. Beautiful web design, thoughtful customer service, shorter shipping period, door-to-door delivery… provide as many supporting services as you can instead of just selling the product itself. What you give out today can pay a certain return soon.

How to Sell Alibaba Products on eBay ?

Opening an eBay store is a good way to make money online, no matter as a full-time job or part-time job. As e-commerce starters, lots of people choose to source products from China, since there are so many good looking and cost-effective products on Alibaba. But how to import products from China and sell on eBay? Here is the step-by-step guide.

How to Sell Alibaba Products on eBay

How to choose the suppliers from Alibaba ?

Step 1. Do the research to find out what to sell on eBay.

When I say do the research, I mean do A LOT of research. It may be a frustrating and confusing process for a starter, but it’s very essential. Search on both Alibaba and eBay, find the best selling products, google them, ask your friends, do your own brainstorm…All beginning are hard, once you make the decision about what to import and sell, you can move to the next step.

 

Step 2. Search the suppliers on Alibaba and filter them.

Enter Alibaba.com and start to search the suppliers of the particular products, mark the products you like and list their suppliers. Then you can start to filter these suppliers to cross out some of them. The filtering criteria can include: Gold supplier or not, Support trade assurance or not and how long have the supplier been in the business. Contact the suppliers one by one, you will feel more confident about your eBay business when the detailed cooperation terms are negotiated.

 

Step 3. Place test orders.

Don’t order the products in bulk just because the supplier says they don’t accept small quantity orders, always place test orders and decide to order more or not after you actually touch the samples and sell the particular products in the short run. Placing test orders is a way to test the product quality, consumer feed back and your shipping solution.

 

How to brand the eBay store?

About this questions, please refer to this article Branding Tips for Sourcing from Alibaba

 

To drop-ship or not?

A lot of eBay beginners choose to drop-ship their made-in-China products, there are both pros and cons.

Pros: Save the budget, easy to start.

Cons: Compare to the dedicated fulfillment service provided by companies like ChinaDivision, drop-shipping is a very basic logistics solution, the eBay sellers can neither choose shipping methods freely nor get value-added services(which are very essential for brand establishment) such as customize packages, relabeling, kitting&assembly, etc. More than that, if the eBay sellers owns multiple suppliers, the inventory management will be a headache.

 

If you refuse to let your suppliers control all the shipment and customer satisfaction, partner with ChinaDivision, an experienced order fulfillment provider which has been doing order fulfillment and global shipping for years. Let all of your suppliers send products to ChinaDivison warehouse in Shenzhen, we will handle them centrally. As a tech-oriented company, ChinaDivision will record every shipped-in and shipped-out and update the data (including tracking numbers) on the easy-to-use user center.

 

How to automate the fulfillment ?

Install ChinaDivision eBay fulfillment software.

After deciding on every sourcing and order fulfillment details, it’s time to make the business run itself. Install ChinaDivision eBay fulfillment plug-in, the new paid eBay orders will be automatically synced to ChinaDivision fulfillment system, and we will take care of the rest. Just focus on your core business and try to make more sales.