What You Need to Do Before Outsourcing Your Order

Many fulfillment services guarantee high levels of accuracy and shipping within 24 hours, yet it is important to recognize whether these promises are supported by their policies. For top fulfillment companies, mistakes are rare, but they can happen, and you should be prepared. For example, how will the fulfillment provider compensate you for a late shipment, an order sent to the wrong address, or broken merchandise? Will they pay for the shipment in full? Will you have to fill out paperwork to get a refund, or will the fulfillment company automatically credit your account?

Another thing to investigate is the culture behind the order fulfillment company https://www.chinadivision.com. Find out if they promote a culture of pride in excellence, or if they have more of a “we’ll deal with it when it happens” attitude. Ask them how, internally, they measure the performance of their customer support staff, warehouse supervisors, and their teams. It should be clear that fulfillment providers who actively provide incentives for customer responsiveness and thoroughly examine their own mistakes are more committed to quality than those who do not.

Benefit From Outsourcing Your Order to An Order Fulfillment Company

Packaging and shipping your own orders can be expensive. Costs such as warehouse space, employees and machinery must be considered when fulfilling orders in-house. Considerations such as these are why many businesses choose to outsource their order fulfillment. With an order fulfillment company, businesses are able to save money due to more flexible staffing options, experienced and efficient packing, as well as cheaper shipping costs. Cutting in-house costs and stress frees up more time for your business to focus on what is important in-house.

Benefits of outsourcing include more than just cutting costs, they also include cutting the amount of resources necessary for running an in-house shipping operation. Outsourced fulfillment means no need for your own warehouse staff, warehouse space, packaging and the list goes on. Outsourcing may seem intimidating to some, but the benefits far outweigh the downfalls when you choose the right order fulfillment company for your business’ needs.

Confidence in your choice of order fulfillment company provides you with the assurance that business is being taken care of without you having to do all the work by yourself. Utilizing an outsourced fulfillment company for your product fulfillment needs provides helpful resources for your business to grow and flourish. Exploring your options for order fulfillment can be exhausting, but it doesn’t have to be. Know who the best in your industry is and then evaluate if their solutions could be your turn-key.

ChinaDivision–Find Out What Order Fulfillment Center You Need

Order fulfillment is a critical component to your overall business operations. If you are experiencing signs that reveal your current eCommerce fulfillment operations are in trouble, it’s time to Get Smart About Your eCommerce Fulfillment Center.

1. Define Your Short-term and Long-term eCommerce Goals

Evaluating your current eCommerce fulfillment center will help identify areas of improvement that can be accomplished in the short-term and the long-run.

Short-term goals for your operations may include:

  • Cutting down on shipping times and shipping costs
  • Improving order accuracy and reducing returns
  • Decreasing customer support response times

Long-term goals for your business may include:

  • Lessening the strain on internal departments (accounting, customer service, and operations)
  • Expanding fulfillment operations into multiple facilities (ex. east coast and west coast)
  • Expanding product line to allow for additional SKUs and inventory

Discuss these items with your potential fulfillment center to determine the timelines for implementing solutions that will best support your goals and continued business growth.

2. Evaluate the Fulfillment Provider’s Expertise within Your Market Niche

Although eCommerce retailers often get lumped into one group, there is a huge amount of diversity in the types of products sold over the internet and their fulfillment needs. Ask your potential eCommerce fulfillment center about the industry verticals they pick, pack and ship. If you have a specialized product or need customized fulfillment processes, look for providers with similar clients. Many eCommerce fulfillment centers are specialized with robotics and equipment designed to handle specific types of products. Asking the right questions will help you identify both strengths and weaknesses.

For example, Warehouse A works closely with clothing retailers, Warehouse B works closely with large, heavy goods, and Warehouse C works mostly with small electronics. Each of these eCommerce fulfillment centers will be likely to have greater know-how on special handling of their serviced market verticals. Each warehouse will be better equipped to store the different types of products. For example, hanging storage for clothing, ample storage for large goods, or secured storage for high-value electronics. In addition, the employees will have experience with handling and packaging your products with greater efficiency than an inexperienced firm.

3. Select a Fulfillment Provider that Aligns with Your Vision & Values

The mission of a company will often provide clues regarding the future success of your business partnership. When choosing a fulfillment center, focus on creating a long-term partnership that will benefit both parties.

Look to partner with an order fulfillment company that has a business model built around principles such as continuous advancement, professionalism, and maximizing customer satisfaction reassures your best interests will be looked out for.

4. Assess the Level of Flexibility and Personalization Available

This is important, especially for growing businesses whose business model evolves over time. Determine the extent to which accommodations can be made as your business evolves and your order fulfillment needs change.

Not all fulfillment centers are capable of accommodating changing needs on short notices, something which is crucial for growing businesses. Large-scale facilities with streamlined operations and abundant resources can better handle stressful situations that will help your growing business succeed.

5. Confirm the Provider’s Levels of Customer Support and Communication

Your first interactions with a provider will give you a glimpse as to what it will be like working with them further down the road. During your inquiry or quote, keep the following questions in mind:

  • How quickly did you receive a response?
  • How knowledgeable was the representative in answering your questions?
  • Did the fulfillment provider take the time to get to know your business?

Open and proactive communication is key to a successful transition and managing day to day operations. Having a dedicated client support team committed to providing expert support tailored to your business will make all the difference in a truly successful partnership.

 

 

Benefits You can Get from a Professional Order Fulfillment Center

Order fulfillment is actually an outsourcing option. This outsourcing option is particularly attractive for merchants with only an online store that lacks warehouse and distribution facilities.

Order fulfillment centers make inventory management much easier and allow store owners more time to focus on other areas of their business. Order fulfillment centers enable ecommerce merchants to outsource warehousing and shipping. This relieves online business of the necessary physical space to store all products, which is beneficial for merchants without the capacity to directly manage inventory. Sellers send merchandise to the fulfillment center, and the outsourced provider ships it to customers for them.

There are 3 major benefits you can get from a professional order fulfillment center:

  • Lower Shipping Costs. No one likes to pay for shipping, so it’s a great marketing tool to offer free shipping. However, no shipper is going to send your goods to customers for free. So how do companies afford to offer free shipping? Warehouses and distribution facilities located strategically around the country significantly lower shipping costs to the point where it becomes economically feasible to offer customers free shipping. But if you’re not big enough to maintain facilities throughout the country, what do you do? Contract with an order fulfillment company that does have a regional/national/international infrastructure in place and take advantage of bulk delivery discounts that most order fulfillment companies can offer because of that scope.
  • Grow New Markets. Looking to expand, but holding back because you lack the infrastructure to ship overseas or even west of the Mississippi? An order fulfillment services company can extend your reach without undue capital investment. And should dipping your toes in some new market waters prove not worth getting completely soaked, you haven’t spent the same amount of money and resources you would have if you went about it alone. Your order fulfillment services partner supplies the infrastructure and scales it over time to grow as your business grows, without your commitment to high and potentially risky new overhead.

 

  • Eliminate Fixed Costs. The cost of carrying inventory rises when sales are flat or in decline, but you still pay the same rent and utilities for warehouse space. By contracting with an order fulfillment services company, your fixed cost is now a variable cost. When business is slow, your order fulfillment costs go down. Of course, they also go up when business improves, but that’s a price well worth paying and not one you need to maintain when it’s not necessary.

 

 

 

What is the Magic of A Dropshipping Business

If you’re interested in ecommerce, you may have heard about dropshipping. Dropshipping has seen a huge rise recently especially in developing countries , and many entrepreneurs have already found success by running their stores with this business model. (kitting and assembling)

However, dropshipping is still a fairly new concept to many startup  entrepreneurs. To make people understand dropshipping in an easy way, ChinaDivision–a professional order fulfillment center,  has listed below points in an understandable way for your reference:

  1. Finding a reliable supplier who is willing to send out products in your name and not their company’s name
  2. Listing every last one of the products from their site into yours. Markup the prices at least 15%. The more products, the higher chances you have of selling in high volumes. This part is tedious. Remember, you have spent $0 so far, you have not bought anything yet. (kitting and assembling)
  3. When an order comes in and your customer has paid you, you then buy the product your customer ordered from your supplier and enter their address so it can be sent to your customer. You only buy the products after they have sold in your store. There is no investment or risk. (kitting and assembling)

If you are interested in starting a new business, you can try dropshipping from now on. With years of industry experience, ChinaDivision can always assist your business to a much more smooth way.

 

How Can ChinaDivision Help In Your Crowdfunding Program?

If you’ve decided that crowdfunding is the route for you, then it’s important for you to plan your campaign. Having an excellent marketing and PR strategy is a crucial factor in convincing people from the funding community to invest in your product.

You need to invest your time into constant promotion and building a relationship with your target audience. There are several ways to achieve this:

  • You can create videos for your funding page tracking your progress and promoting your ideas
  • Include photos of your design, concept and creation process, as well as information about yourself and your company to help the funders become truly invested in you
  • Another method is to approach influencers – send out press releases or free samples to social media influencers and bloggers
  • Give incentives – free samples to the people you’re pitching to. Experiencing the project may help convince them to invest.

At ChinaDivision, we are well versed and experienced in the challenges that crowdfunding may present and offer seamless and comprehensive rewards fulfillment services. We know exactly how important those backers are being your business’s first supports.

Low Cost & Fast Delivery

Just imagine, you have your rewards manufactured in China and shipped to your local warehouses or warehouses worldwide for order fulfillment. How much will that cost? Renting your own warehouse, purchasing facilities and hiring labor will be costly for crowdfunders who just start up their business.

At ChinaDivision, rewards are received directly from your Chinese manufacturers. We check the quality and store them in our warehouse (60 days free warehousing is offered). With experience in high-volume packaging and shipping, we have built good relationship with the major shipping carriers. Thus we can delivery your orders by a multitude of options to save you as much money as possible on shipping. Also, since orders can be delivered directly to the backers, lead time is greatly cut down.

Customized Packaging & Full Tracking

As a crowdfunder, you care about professional packaging for the rewards because you want to make sure your backers receive a surprising package and enjoy an unforgettable purchase experience. At ChinaDivision, we are dedicated to making your packaging stand out to your backers. We offer customized packaging and marketing inserts, such as giveaways and Thank You Notes, delighting your customers and bringing them great satisfaction. What’s more, kitting and assembling service is also available at ChinaDivison as per your request.

In addition, our order management system allows visibility of your inventory, shipping status and sales reports, available 24/7 on our dashboard. With real-time control of your inventory and shipping status, you don’t need to worry about running out of stock or delayed shipping, and just committed to building the foundation of your business.

Focus on Product Creation

Have you ever suffered from filing the orders, picking & packing, calculating the shipping cost etc. all by yourself? The whole process takes your eye off the ball and lead to a distraction because you are dealing with non-value creating activities that will not lead to innovation of your business in the long run.

By partnering with an order fulfillment company like ChinaDivision, you can take advantage of its customized and comprehensive order fulfillment solutions, and just focus on product creation and improvement activities.

We’d love to get more information on what you are looking for and learn what your project is about. Request a free quote and our dedicated business development manager will be ready to help.

 

What To Do When No One’s Shopping At Your On-line Store

As an online store business owner, you’ve likely encountered the frustration of low sales. You’ve reviewed your ad data and seen that customers are not clicking on your product ads. You’ve consulted site analytics and seen organic traffic flowing into your site, with visitors moving through to product pages. Nothing is working. (order fulfillment agent)

The number of people adding products to their carts is minimal. Most of those carts have been abandoned and no one is completing a purchase. You start to jump straight to conversion optimization. Or making small changes and conducting testing will reveal what’s holding customers back. Isn’t this suppose to be easy?

Maybe not. Before you start testing ideas you’ve read, about mastering conversion optimization, always take the “research-before-action” approach. Here are a few things to look into when your products aren’t moving. (order fulfillment in China)

1. Do price comparisons.

It’s a new product you haven’t been able to move, or a sudden slowdown in product sales, know that a good place to start that’s easy to research is the price of your product. Don’t limit yourself to just looking at competitors. Get broad with your product search. (order fulfillment in China)

Look at marketplaces like eBay and Amazon, and check Google Shopping Ads, as well as competitor sites. Is the product available in stores? At what price? Along with the listed price of the product, are other popular sites or stores offering discounts that can lower the price? Consider the shipping cost of each provider as well, as these could change the final cost. (order fulfillment agent)

Compare the prices and look at the final cost for the customer. Research shows that customers typically comparison-shop, often visiting up to three websites before making a purchase decision. Ninety-four percent of customers take the time to find the lowest price for a product before they buy it. (order fulfillment center)

If they can find it cheaper elsewhere, they’ll buy it there, causing your sales to fall (or to never materialize in the first place).

2. Review your audience targeting.

You have tight control over the audience you send to your online store through PPC ads and social promotions. If the clicks are coming, but no one is purchasing. Review your audience targeting. (Order fulfillment Company)

You already have a general idea of your audience, but, still need to narrow your focus further so you’re targeting the people most likely to purchase. “Our online behavior tells platforms a lot about our buying intentions,” says Rocco Baldassarre, CEO of Zebra Advertisement. “By combining data from different sources, Facebook is able to tell who is in the process of buying a given product.

“Therefore, you target people who are looking to buy something specific — for example, new vehicle shoppers in the market for a luxury SUV.”

3. Create an exit survey.

You’re getting decent traffic volume, but purchases are slim to none, implement an exit-intent popup. Rather offering a discount, create a simple survey visitors answer with a single click. For example, ask them what made them decide not to purchase, and offer as answers options like “price,” “browsing for later,” “didn’t like the choices,” etc. Remember to include an “other” option that allows visitors to briefly describe other reasons why they left. (Order fulfillment Company)

You won’t get 100 percent participation, but you should get some insight into why customers are leaving.

“There’s no way around it — it still sucks when people point out where you’ve failed them,” says Alex Turnbull, founder of GrooveHQ. “But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement.”

4. Check for common friction points. (Order fulfillment Company)

There are dozens of reasons why someone abandon his cart, making it impossible for you to pinpoint a single factor. For this reason, it’s helpful to run through a list of the most common causes of cart abandonment to see if any apply to your site. Common friction points to watch out for include:

  • High shipping costs
  • Forced account creation
  • Site too difficult to navigate
  • Not enough payment options
  • Shipping costs and information not readily available
  • Complex checkout process (order fulfillment services in China)

5. Review your metrics.

Your site analytics provide a wealth of information and insight into why customers may be bailing before making a purchase. Check the behavior flow in your Google Analytics to discover the path customers take through your site, along with their top exit pages. Ask the following questions:

  • Where are they leaving from?(order fulfillment process)
  • What path are they taking through the site (and does it line up with your expectations)?
  • Where are they coming from — is there purchase intent when they arrive on the site, or are they visiting for blog content, but not staying to purchase?
  • How long are they spending on your product or landing pages?

6. Check product positioning.

Check your metrics, take a few minutes to compare the data from any ad campaigns you’re running. Are you sending traffic to product pages, categories or your site’s home page? Your ads are generating interest and traffic, but most of it bounces off or not making a purchase, check the destination. Make sure customers are landing on a page that’s relevant to the ad. Make sure your copy captures the interest of the buyers. It clearly states your product’s value. (order fulfillment services in China)

Your images play a big part in connecting with the customer. Review your product pages for clarity, and load them up with high-quality images that support your compelling product descriptions.

“Showcasing your products with high-quality images can also be the winning difference between a conversion and no sale at all,” says Jeff Delacruz, co-founder of Products on White Photography. “This is particularly true if you’re also distributing your products on marketplace sites like Amazon, where they are displayed alongside those of your competitors, or [if you’re] selling on visual platforms like Pinterest.” (order fulfillment process)

Also, try to determine whether or not you’re effectively establishing trust. Even if the customer wants the product, he or she may hesitate to buy from you if you’re missing product reviews, contact information, security certificates and similar trust signals on your online store.

In many cases, reviewing the above recommendations can help you identify problem points when products aren’t selling. Ultimately, you should be able to move the needle when you have a good product that’s represented well to the right audience, at the right price. When all else fails, look to your product/market fit and consider whether or not the product is something your customers actually want or need right now.

Are You Ready For The Double 11 Shopping Carnival 

When it comes to year-end overseas shopping carnival , we’ve traditionally set our sights on black Friday and cyber Monday. But in fact, there is a local shopping carnival  going overseas in recent years, it is “double 11”.

When talking about “double 11 shopping carnival” (double 11), we all know that the sales volume is always on TOP in the world. (E-Commerce order fulfillment)But do you think this great event only happens in China? Too young Too simple! The shopping craze is now spreading around the world, and many overseas consumers are eagerly anticipating the “double 11”.

Facebook IQ commissioned an online survey (from October to December 2017) to explore the shopping habits of 40,965 consumers aged 18 and over in 27 markets around the world and compared Facebook data for those 27 markets.

Let the data tell you, as a cross-border e-commerce company going oversea, why do you need to prepare for the “double 11” promotion in 2018? (E-Commerce order fulfillment)

 

First, “double 11” is becoming a global phenomenon!

There is no doubt that the Chinese mainland is home to the “double 11” shopping carnival. But after seeing the huge success of the shopping carnival, a number of neighboring regions and countries, including Hong Kong, India, Indonesia, Thailand and the Philippines, also joined the party.

Apart from mainland China, Hong Kong is the most popular shopping market of “double 11” in the world. Thirty-eight percent of consumers surveyed said they had a shopping on  11th Nov, compared to 22 percent on black Friday and 16 percent on Cyber Monday.In Thailand, the shopping share of “double 11” respondents is already on par with “Black Friday”! (E-Commerce order fulfillment)

Second, Popular among Facebook users in Asia

According to Facebook’s statistics on the actual online conversion of e-commerce companies in Hong Kong, Thailand and the Philippines, it is not hard to see that “double 11” has become one of the hottest year-end shopping sections on our platforms. (E-Commerce order fulfillment)

Facebook counts the number of online business conversion quantity on the platform

Respondents in those regions or countries also said their shopping during the shopping section was more or less affected by Facebook or Instagram.Of those, 95 percent of Filipino respondents, 92 percent of Thai respondents and 77 percent of Hong Kong respondents said they got shopping desire from Facebook or Instagram.

One last thing, Facebook develops a global audience

While Black Friday and Cyber Monday are better known outside Asia, double 11 is not uncomfortably far behind, having already broken out in markets such as Spain, the United States, Turkey, Brazil and Mexico. (E-Commerce order fulfillment)

It can be said that “double eleven” has become a truly global shopping carnival.In fact, 11 percent of Turkish and 10 percent of Brazilian shoppers who participated in the shopping season said they had been on shopping during double 11.

 

 

How To Search For New Keywords With Keyword Planner

Keyword Planner is a free Google Ads tool for new or experienced advertisers that’s like a workshop for building new Search Network campaigns. You can use Keyword Planner to search for keywords and see how a list of keywords might perform. Keyword Planner can also help you choose competitive bids and budgets to use with your campaigns.(order fulfillment center)

You can use Keyword Planner to accomplish the following tasks: Research keywords and Get historical statistics and traffic forecasts.  It’s important to keep in mind that while Keyword Planner can provide some great keyword ideas and traffic forecasts, campaign performance depends on a variety of factors. For example, your bid, budget, product, and customer behavior in your industry can all influence the success of your campaigns.(order fulfillment center)

How to search for new keywords

1, Sign in to your Google Ads account. Note: If you’re logged into a manager account, you’ll need to choose a managed account to use in order to continue.

2, In the upper right corner, click the tool icon , then under “Planning,” click Keyword Planner.

3, Type or paste one or more of the following in the “Find new keywords” search box and, on your keyboard, press “Enter” after each one: Words or phrases that describe what you’re advertising. The URL of a web page or entire website related to your business.(order fulfillment center)

4, Click Get started to get new keyword ideas and historical statistics, like average monthly searches or competition data.

With your results, you can use the Keyword ideas page to:

  • Filter your results by keyword text, average monthly searches, top of page bid (low range), top of page bid (high range), competition, organic impression share, ad impression share, or exclude keywords already in your account.
  • See search volume data for your keyword ideas by date range.
  • See visualizations broken down by search volume trends, platforms, and location.(order fulfillment center)
  • Download keyword ideas.
  • Add keywords to your plan to get forecasts broken down by location, language, or network settings.

Download keyword ideas. Add keywords to your plan to get forecasts broken down by location, language, or network settings.(order fulfillment center)

How to get forecasts and historical metrics for your keywords

1, Sign in to your Google Ads account.

Note: If you’re logged into a manager account, you’ll need to choose a managed account to use in order to continue. Learn more about manager accounts

2, In the upper right corner, click the tool icon , then under “Planning,” click Keyword Planner.

3, In the “Get metrics and forecasts for your keywords” search box, enter or paste a list of keywords, separated by commas or line breaks.

4, Click Get started to see your forecasts.(order fulfillment center)

5, To see your historical statistics, like average monthly searches or competition data, click Historical metrics at the top of the page.

With your results, you can use the Forecasts page to:

  • Get updated keyword forecasts based on potential bids.
  • Sort your results by clicks, cost, match type, impressions, CTR, or average CPC.
  • Customize your forecasts by date range to see how seasonality affects traffic.
  • Visit the Plan overview page to see forecasts for top keywords, locations, and devices.(order fulfillment center)
  • Download plan forecasts in an Google Ads Editor-friendly format.

With your results, you can use the Historical metrics page to:

  • See historical statistics for your keyword ideas by date range.
  • Download historical statistics of the keywords in your plan.

How To Gain Valuable Customer Feedback

Anyone who owns or runs an eCommerce site, whether large or small, knows the importance of customer feedback. Equally well-known is the difficulty involved in generating quality customer feedback.(order fulfillment center)

Firstly, What exactly do you want to know about your customers’ experience?

Do you want to know about their interactions with your staff, product quality, pricing, variety of products or services you offer, hours of operation? The list can get pretty long, right? Pick no more than 1-2 categories, such as staff interaction and product-related questions, to dive into and stick to those.(order fulfillment center)

Second thing is, Gather as much feedback as you can

There are countless ways to collect customer feedback. Make the process as easy as possible, and choose any/all of the following options that will give your feedback efforts the most exposure. Feedback is worthless if you’re not sure what to do with it. For example, knowing your customer satisfaction rating is an average 8 out of 10 doesn’t tell you exactly what your customers want you to improve. Crafting your questions correctly is critical to receiving the right information that’s useful to your business.(order fulfillment center)

Next but not the last thing, Define next steps

Once all your responses have rolled in, it’s time for the most important step: make changes based on your feedback. You’ll build trust and foster loyalty by reciprocating your customer feedback with real improvements. Take the most popular requests from your responses and apply them to your business.(order fulfillment center) Share the research with your employees and let your customers know you heard them and are making their experience your priority.