You’ve run your crowdfunding campaign with incredible success, congratulations! Now comes the tedious part of fulfilling and shipping your backer rewards. Crowdfunding fulfillment is a crucial yet long drawn-out process. Depending on how many backers you’ve attracted to your campaign, reward shipping and order fulfillment can be a nightmare. Below we will share a case of one of our crowdfunding clients, who faces change of shipping schedule due to unexpected factors.
A few days ago, Client S, a Kickstarter project creator visited headquarter of ChinaDivision and told us that he failed to deliver rewards to his backers as the promised time because the products need some further improvement. He and his team pay high attention to the product quality, just like what he said, “We would rather deliver an amazing product late, than a substandard product on time.” Considering this, they have to put the shipping date back to allow for the changes.
According to the new timeline, they are going to send the rewards via air freight in June(at their expense) due to the delay while the original plan was ship by boat. They believe that partnering with ChinaDivision – a leading order fulfillment center in China, enables them to claw back some of the time that has been lost to design and manufacture. In addition, utilizing ChinaDivision’s strategic location advantage, rewards manufactured in China can be sent from Hong Kong directly to the backers worldwide, which can greatly reduce the lead time.
As a world famous crowdfunding platform, Kickstarter continues to grow into a hub for creative project fund raising. E-commerce order fulfillment companies are playing an increasingly important role in the community at the same time. Delayed shipping, due to some labile factors along with the crowdfunding project, as the above case, can badly hurt backer satisfaction and your company’ s long term credibility. At this point, working with a reliable fulfillment partner is the key to get rewards to your backers’ hands as quickly as possible.
At ChinaDivision, we are well versed and experienced in the challenges that crowdfunding may present and offer seamless and comprehensive rewards fulfillment services. We know exactly how important those backers are being your business’s first supports. Check out some of the benefits to work with ChinaDivision below.
Low Cost & Fast Delivery
Just imagine, you have your rewards manufactured in China and shipped to your local warehouses or warehouses worldwide for order fulfillment. How much will that cost? Renting your own warehouse, purchasing facilities and hiring labor will be costly for crowdfunders who just start up their business.
At ChinaDivision, rewards are received directly from your Chinese manufacturers. We check the quality and store them in our warehouse (30 days free warehousing is offered). With experience in high-volume packaging and shipping, we have built good relationship with the major shipping carriers. Thus we can delivery your orders by a multitude of options to save you as much money as possible on shipping. Also, since orders can be delivered directly to the backers, lead time is greatly cut down.
Customized Packaging & Full Tracking
As a crowdfunder, you care about professional packaging for the rewards because you want to make sure your backers receive a surprising package and enjoy an unforgettable purchase experience. At ChinaDivision, we are dedicated to making your packaging stand out to your backers. We offer customized packaging and marketing inserts, such as giveaways and Thank You Notes, delighting your customers and bringing them great satisfaction. What’s more, kitting and assembling service is also available at ChinaDivison as per your request.
In addition, our order management system allows visibility of your inventory, shipping status and sales reports, available 24/7 on our dashboard. With real-time control of your inventory and shipping status, you don’t need to worry about running out of stock or delayed shipping, and just committed to building the foundation of your business.
Focus on Product Creation
Have you ever suffered from filing the orders, picking & packing, calculating the shipping cost etc. all by yourself? The whole process takes your eye off the ball and lead to a distraction because you are dealing with non-value creating activities that will not lead to innovation of your business in the long run.
By partnering with an order fulfillment company like ChinaDivision, you can take advantage of its customized and comprehensive order fulfillment solutions, and just focus on product creation and improvement activities.
We’d love to get more information on what you are looking for and learn what your project is about. Request a free quote and our dedicated business development manager will be ready to help.