As an e-commerce starter, whether fulfilling the orders in-house or leaving everything to the drop-ship suppliers, when it comes to global shipping, everything will be more complicated. Except for language barriers, running global e-commerce business can come across some other obstacles, especially in order fulfillment aspect. Some of the global e-commerce newbies may find themselves facing these challenges.
Global shipping involves long transportation distance and many links, delays are inevitable to some extent. What online store owners need to do is to control it within the acceptable range and be prepared. One of the effective ways is to get alternate shipping methods and make your shipping solution flexible. When one shipping line delays a lot, change to another one. Although some drop-ship suppliers can provide affordable and fast shipping methods, most of them won’t provide multiple shipping options (which are essential in peak seasons ), if an e-commerce business owner is not satisfied with the express company the supplier cooperates with, he/she can only choose to live with the fact or change another supplier. With ChinaDivision’s help, this will not happen. An e-commerce business owner can adjust the shipping solution according to season and delay, no need to stuck with the poor shipping service and suffer from delays.
Poor inventory management will cause very bad shopping experiences, the online store may keep receiving bad feedback because consumers receive the wrong products, the displayed inventory info is inaccurate or the delivery is overdue. Inventory management requires labor, experiences and professional software, none of them is something an e-commerce starters can afford. The problem of inventory management confusion is particularly pronounced when an online store’s products are from multiple suppliers. In this case, some of the store owners start to seek help from third-party fulfillment companies. A full-service order fulfillment company like ChinaDivision works as the store owners’ fulfillment center in China. Multiple suppliers send products to ChinaDivision warehouse in Shenzhen, China, ChinaDivision receives, unpacks and inspects the products, sticks bar code on them, puts them on shelves and scan them into the fulfillment system. The whole process is tech-oriented and repeatedly checked.
In the long distance transportation of global shipping, the only thing the product can rely on is its packing. Packing affects the consumer satisfaction directly. Imagine how upset the consumer will be after opening a long-anticipated box and see damaged or wrong products. Avoiding packing errors and transport damage needs professional SKU management system and multiple check, the two things a lot of drop-ship suppliers can’t provide. With multiple years of experiences in packing products in different shapes and characteristics, ChinaDivision provides packing service which provides sufficient support as much as possible without increasing too much shipping cost.
Order status tracking
Many online store owners have had the experience of constantly receiving emails consumers ask where their parcel is. No one wants to wait packages blindly. Good order tracking tools help to improve user experience and solve problems in time. Manually sending tracking code will inevitably go wrong, so the best way is to automatically synchronize the tracking numbers and send them directly to the buyers as soon as the package is sent. ChinaDivision has developed fulfillment software for Shopify, WooCommerce, BigCommerce, OpenCart, eBay and Magento, after installing the software, the store owner can not only sync tracking numbers with one click, but also send them to the buyers respectively.
Because of the different import and export regulations of different countries, duty standards and custom clearance requirements are also different. It may be very confusing for global e-commerce starters. Since ChinaDivision is a full-service order fulfillment company, customs clearance and other related services are provided. The professional custom clearance service will not only help the store owner to avoid some taxes reasonably, but also to communicate and coordinate between the e-commerce business owner and the customs office when problems occur.